You can return for a refund or exchange any order in original condition (unused, with all product seals intact, and complete with all labels, leaflets, accessories etc.) within 30 days of receiving it and have the original receipt attached. Products must not be damaged.
To return a Lemor product, please follow the instructions below:
We want every Lemor experience to be as effortless as possible.
If you would like to return your Lemor product, please contact our Client Services team by email:
To help us process your request as quickly as possible, please include:
- Your order number
- The reason for your return
- Clear photographs showing the current condition of the product
Please ensure the photographs clearly show the overall condition of the product and any areas relevant to your return request.
What Happens Next?
Once we receive your email, our team will review your request and provide you with the next steps for your return.
If your return is approved, we will provide you with the relevant return instructions.
Please keep the product in its original condition and retain the original packaging until your return has been confirmed.
A Little Note
Our aim is to make the return process as straightforward and efficient as possible while ensuring every Lemor piece is handled with the care it deserves.
Please note:
- We do not offer exchanges on sale products.
- We do not reimburse shipping costs. We will send the exchanged item back to you free of charge.
- Personalised or engraved items cannot be refunded or exchanged unless faulty.
- Lemor Client Services
